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How to Troubleshoot a Gas Water Heater That's Not Working · Step 6 of 6

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The first step is to diagnose the common issue where the pilot light on a Rheem or A.O. Smith water heater will not stay lit, even after testing or replacing the thermocouple. The problem is often a faulty safety sensor located where the thermocouple connects to the main gas control valve. The presenter identifies this as a common failure point on newer models.

Goal: Identify the faulty safety sensor on the gas valve.

  • This issue is commonly found on newer Rheem and A.O. Smith water heaters.
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FAQs

What are the most crucial safety precautions I need to take before troubleshooting my gas water heater, especially regarding gas leaks?

Always prioritize safety when working with gas appliances. Before starting, ensure adequate ventilation, and if you smell gas, immediately turn off the gas supply, evacuate the area, and call your gas company or a professional plumber. Never attempt to troubleshoot if you suspect a gas leak; this project assumes no active gas leak.

What specific tools and materials are essential to have on hand before I start troubleshooting my gas water heater?

You'll definitely need a reliable flashlight, like the Panther Vision FLATEYE, to inspect dark areas. For cleaning connections, fine-grit sandpaper (e.g., Fandeli 400 Grit) and a scour pad are useful. If you suspect a faulty thermocouple, have a new resideo 30 Millivolt Universal Gas Water Heater Thermocouple ready, along with an adjustable wrench set for replacement.

My gas water heater isn't producing hot water; what's the most common and easiest issue for a beginner to check first?

The most frequent cause of a gas water heater not producing hot water that beginners should check is a pilot light that has gone out. This is often an easy fix, requiring you to relight it according to your water heater's instructions. If the pilot light won't stay lit, the thermocouple is the next most common culprit to inspect and potentially replace.

How much time should I expect to spend on this troubleshooting project, and what's the potential cost if I need to replace parts?

Most troubleshooting steps, like checking the pilot light or cleaning the thermocouple, can be done within 30-60 minutes. If you need to replace the thermocouple, it might take an additional hour for purchase and installation. A new thermocouple (like the resideo CQ100A1013) typically costs around $15-$30, making this a very cost-effective DIY repair compared to a professional service call.

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This is a problem I've been having with Reem and Ailsmith water heaters and they're usually pretty new and What happens is that the pilot line won't stay on anymore, so of course it can't if it doesn't work anymore If you don't have a pilot we always we always think it's gonna be the thermocoupler this case of course it this is a The gas valve that I already took off one of the newer heaters water heaters and I had to I replaced it with a more universal one But I kept it and yesterday I was fixing another one and And of course I thought this valve didn't work anymore because I had already tried a new thermocoupler and it didn't work This is just a used thermocoupler that I'm that I'm trying on this Just for the demonstration of the video But what happens is of course we always assume well the thermocoupler is bad so we clean it or we change it or we test it and The valve still won't open the The pilot light won't stay on and we always think well the valve is bad We got to change the whole the whole valve and yesterday I found out that We'll take this thermocoupler off these valves This is the ails met in the room Probably other ones too They have these these little wires. I don't know if they go to some kind of a heat sensor or limits weights or something like that I'm not exactly sure where they go, but what happens is

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